Network and Internet Settings Freezes Randomly - Freezes Wifi

[jennix]

I got this laptop 2 months ago (brand new). For the past month, I have had the following issue:

I will randomly lose access to the internet. When I go to check my network settings it has full wifi bars in the icon tray but the Network and Internet Settings window will not open up when I click on the wifi icon. If I try to open Network and Internet Settings through the start button, it also will not open.

This will only last for about 2 minutes and then I will regain access to the internet and I am able to open Network and Internet Settings. This occurs about every 30 minutes to 1 hour. 

I have checked wifi access on other laptops, phones, and devices. My laptop is the only one with this issue. 

What is happening and how can I fix it?

[Riddle_Decipher · Accepted solution]

@jennix Welcome to HP Forums Community!

Have you installed all available windows & HP updates to resolve this issue?

Did you try reinstalling the wireless adapter? (please do, if you haven't)

While you respond to that, here's what you need to do:

1. Remove All Barriers: Certain building materials can get in the way of weaker signals like Bluetooth. Metal, bulletproof glass, concrete, and plaster are particularly bad, and marble, plaster and brick aren’t great easy. So if you’re really struggling with interference, your first step should be to move your Bluetooth devices away from these materials. That means no brick walls between you and your devices, and definitely no metal desks!
    
2. Change Router Channel: If you have an Apple router and you’re constantly getting interference with your WiFi, try rebooting it. Upon restart, the station will search for a new channel. Specifically, a different channel than the one your Bluetooth devices are using to communicate. If you don’t have an Apple router, you may need to instead go into your router settings and try changing the channel manually. Experiment with different channels to see which one works best.
    
3. Move Closer to Your Router: If you often find that you’re getting interference when talking on a wireless headset while on a WiFi call (you’ll know because you’ll hear static), try moving closer to your router. This will give you a more robust WiFi connection, so the Bluetooth frequency can’t overpower it.
    
4. Get Away From Microwaves and Fluorescent Lighting: Both emit frequencies of 2.4GHz, and moving away from them will distance you from the source.

That said, The best way to resolve the issue is by using the HP Guided Troubleshooter: 

CLICK HERE FOR STEP BY STEP GUIDE

(simply select your description of the issue from the bottom of the screen to gain access to the next set of steps that should resolve your concern).

Keep us posted,

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