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ChrisG87
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Network card shuts down when closing lid

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HP 14s-DQ1953nd
Microsoft Windows 10 (64-bit)

When closing the lid, the wireless network cards shuts down after a few minutes. When reopening the lid, the network card does not respond, no wifi-networks are found. Only option is to reboot the system. It's really annoying.

 

Sleep and hibernate mode are off in the energy settings so that's not the problem.

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TEJ1602
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@ChrisG87, Welcome to HP Support Community!

 

Follow the steps below-

 

Use the following steps to open the Component Tests menu

 

1.        Hold the power button for at least five seconds to turn off the computer.

2.        Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.

3.        On the main menu, click Component Tests.

4.        The Component Tests menu displays.

5.        Wireless Module Test - This test checks that the BIOS detects the wireless module and that it is enabled.

 

To run the test, click the Wireless Module, and then click Run once.

•        The Wireless Module Test takes 30 seconds to complete.

If the test fails, try these steps:

 

Reinstall the network adapter using HP Recovery Manager (Windows 8, 10)

Reinstall original software or drivers using the HP Recovery Manager. If your PC does not locate the Recovery Manager installed, click the ‘next step’ button below.

1.        In Windows, search for and open HP Recovery Manager. If prompted for an administrator password or confirmation, type the password or provide confirmation. If prompted by User Account Control to allow the program to make changes to the computer, click Yes.

2.        Under Help, click Reinstall drivers and/or applications and wait for Recovery Manager to generate a list.

3.        From the combined list of applications and drivers, with the drivers listed first, select the checkbox next to the drivers you want to reinstall. NOTE: The name of the adapter varies, depending on which one is installed on your PC.

4.        When the Installation is completed message displays, click OK.

5.        Close all open applications, restart your computer, then try connecting to the Internet again.

 

If the test passes, try these steps:

•        From the Start screen, type device manager to open the Search charm, and then select Device Manager from the search results. Double-click Network adapters. Right-click the name of your wireless network adapter, and then select Uninstall.

•        Click here: https://support.hp.com/in-en/document/c03535285 to complete the troubleshooting steps.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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ChrisG87
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Thank you for your reply. 

The test was successful so that was no solution. 

Somebody else proposed another solution. To switch off the setting that Windows could use the Realtek network adapter for energy saving. Switching off this setting did the trick for me (2 days without problems so far).

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TEJ1602
HP Support Agent
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@ChrisG87

 

Glad to know that the issue is resolved 🙂

 

Cheers!

TEJ1602
I am an HP Employee

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