Network connectivity problem (999)

[Diiwica13]

I keep trying to connect to the internet. I am connected to a wireless connection , but I can't get online. I performed a diagnostic check and I received  "This computer is experiencing a network connectivity problem (999).  I am connected to a wireless hotspot, but can't connect to the internet. Can someone please help. 

Thank you in advance

[Riddle_Decipher]

@Diiwica13 A few questions should help be understand your concern and the same should help resolve the issue as well, here's what I need to know:

Is your anti-virus software working correctly, and updating daily? 

Run a "full" scan, to see if something is affecting your computer.

Are you using some "Internet Security" software package (combination of web-filters, anti-virus, and firewall) that could be blocking some web-sites?

Have you configured "Parental Controls" ?

Have you configured your router to block connections?

Open a command-line prompt, and enter:   TRACERT WWW.GOOGLE.COM

and press ENTER.  Show us the output from this "trace-route" command.

If you start "Internet Explorer (No Add-ons)", can you access any other web-sites?

P.S: Welcome to HP Community 😉

let me know how that pans out,

And the answer to the above question will help me, help you!

Keep me posted, and if any of the above questionnaires helped resolve the issue, 

Mark this post as an "Accepted Solution".

Good luck.