Network driver adapter , Network saying can't connect to this network

[jeapjohn]

Hello Hp, so I been having this problem for about a couple months now, and I need help. When ever I try to connect to my hotspot or wireless Internet it says can't connect to this Internet. Even if it's working for like a hour it still says the same thing. I have a Windows home Version 25 h2 and was wondering what the current network adapter driver is? And If I need anymore drivers. 

[Jerry_57]

HI @jeapjohn,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand you're having issues with your network connection. Here are some steps you can take to troubleshoot and possibly resolve the problem:
 

Steps to Troubleshoot Network Connection Issues:
 

Update Network Adapter Driver:
 

Via Device Manager:
 

1. Open the Device Manager by searching for it in the Start menu.
2. Expand the Network adapters section.
3. Right-click on your network adapter and select Update driver.
4. Choose Search automatically for updated driver software.

Download from HP:
 

• Visit the https://support.hp.com/us-en and navigate to the "Support & Drivers" section.
• Enter your product model number to find the appropriate driver updates for your device.

Network Troubleshooter:
 

• Run the built-in Windows Network Troubleshooter:
  1. Open Settings.
  2. Go to Network & Internet > Status.
  3. Click on Network troubleshooter and follow the prompts.

Reset Network Settings:
 

• You can reset your network settings by going to Settings > Network & Internet > Status > Network reset. Be aware this will remove and then reinstall all network adapters and set other networking components back to their original settings.

Check for Windows Updates:

• 
  Ensure your Windows is up-to-date by going to Settings > Update & Security > Windows Update and clicking on Check for updates.
  
  
  
  I hope this helps.

Take care and have an amazing day!
 

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Jerry_57

HP Support