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‎10-22-2018 01:04 AM

HP Recommended
Product: 11 Envy Beats Audio
Operating System: Microsoft Windows 10 (32-bit)

Hi 

Can you please help me with the following problem?

I did a clean install of windows 10. Now, after installation, my notepad does not recognise the network adaptor, touch screen, keyboard, touchpad and audio. I am using a wireless keyboard and mouse at the moment.

I think the most important one is network adaptor as after I can go online I will be able to download the rest of the drivers. I tried the HP website. I have downloaded the drivers with my other laptop and installed but it is not working.

Can anyone let me know where can I get the right network driver for Windows 10 32 bit?

I have the iso backup of my system. Is there any way that I can get the drivers out of the iso image?

Cheers

4 REPLIES 4

‎10-22-2018 01:23 AM

HP Recommended

@Ethan2535

 

We need to know what is your 11 Envy Beats Audio  first.  Please use the following instructions to find out the model/product of your machine:

  http://support.hp.com/us-en/document/c00033108

  Please do NOT post its Serial number (s/n).

Regards.

BH
***
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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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‎10-22-2018 09:25 AM

HP Recommended

Hi Banhien

 

Model : HP ENVY X2 PC

 

Product : C8C42PA#ABG

 

Thank you for you help

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‎10-23-2018 12:00 AM

HP Recommended

@Ethan2535

 

Actually you upgraded your machine to Windows 10. Please try for Wifi

 

   ftp://ftp.hp.com/pub/softpaq/sp78001-78500/sp78044.exe

 

and Bluetooth

 

   ftp://ftp.hp.com/pub/softpaq/sp75001-75500/sp75330.exe

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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‎10-23-2018 12:38 AM

HP Recommended

Thanks, mate

I have already solved the problem by using a Bluetooth dongle and sharing my phone's internet. I installed the drivers. Problem solved.

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