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‎03-02-2023 02:10 PM - edited ‎03-02-2023 02:14 PM

HP Recommended
Product: HP Stream - 11-ak0500sa
Operating System: Microsoft Windows 10 (64-bit)

Hi guys

While watching Netflix on my laptop, I left it for 5 mins or so and upon coming back my laptop it had somehow lost the network driver and now could no longer connect to my WiFi.. I have tried restarting, tried updating but obviously can't due to no Internet and then factory reset my laptop which has not helped.. please help I am sooo confused

Category:
1 REPLY 1

‎03-09-2023 08:00 PM

HP Recommended

Hi @ScarlettFayzie7 
 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

 

I see that you are facing issues.

 

Kindly refer to the steps on this link to update BIOS and let me know if that fixes the issue.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a good day.

 

Treeko

HP Support


I am an HP Employee

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