• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎10-10-2024 03:00 AM

HP Recommended
Product: HP EliteBook 840 G8 Notebook PC (26D60AV)
Operating System: Microsoft Windows 11

Several users report that their internet connection sometimes drops when they are connected via USB-C to an HP E34m curved display with built in docking station. We do not have ethernet connected to these displays, users are connected via wifi. I have not found any firmware updates for these displays but have updated bios and network drivers to the latest available versions from HP but the issue remains. All users have Elitebook 840 G8 laptops. 

Category:
2 people had the same question
1 REPLY 1

‎10-24-2024 08:49 AM

HP Recommended

Hi Erik, similar issues here. We've done a fair bit of troubleshooting but not making much progress. 

Smaller 24" docking monitors are working as expected it's just this model we've rolled out.


Have you had made any progress on the issue or identified any solution?

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.