Network folder is empty

[Leo_Spain]

after updating Windows 11 to 23H2, network folder is empty and cannot get access to screen settings. tested hardware and operating system and all is ok. even recovering is not useful to correct both problems. i can get access to network using command line. i have internet connection.. but i cannot get access to wireless printers in the network

[Gaya1239]

Hi @Leo_Spain ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you're encountering some issues after updating your HP 17 Laptop PC to Windows 11 version 23H2. The fact that you can access the network using the command line but not through the graphical interface suggests that there might be a problem with the Windows Explorer or the network settings in Windows.

Here are a few steps you can take to try and resolve the issue:

1.    Turn off the Unit.

2.    Disconnect the AC adapter.

3.    Remove any discs from the disc drive.

4.    Remove memory cards from the card reader slot.

5.    Disconnect all nonessential peripheral devices, such as printers, scanners, external hard drives, and USB flash drives.

6.    Disconnect the AC adapter press and hold the power button for approximately 15 seconds.

7.    Reconnect the AC adapter, and then turn on the computer.

Check Network Discovery Settings:

• Open the Control Panel and navigate to the Network and Sharing Center.
• Ensure that Network Discovery is turned on.
• Also, check the settings for File and Printer Sharing to ensure they are enabled.

Check Network Services:

• Open the Services application by searching for "Services" in the Windows search bar.
• Make sure that services such as "Function Discovery Resource Publication", "Network Location Awareness", and "SSDP Discovery" are running and set to start automatically.

Update Network Drivers:

• Go to the Device Manager (you can search for it in the Windows search bar).
• Look for your network adapter under "Network adapters".
• Right-click on your network adapter and select "Update driver".
• Choose the option to search automatically for updated driver software.

Check Firewall and Antivirus Settings:

• Sometimes, third-party firewalls or antivirus software can block network access. Temporarily disable them to see if it resolves the issue.

Reset Network Settings:

• Open Command Prompt as an administrator.
• Type the following commands one by one and press Enter after each: 
• netsh winsock reset
  netsh int ip reset
  ipconfig /release
  ipconfig /renew
   
• Reboot your computer and see if the issue is resolved.

Check Wireless Printer Settings:

• Ensure that the wireless printer is powered on and connected to the same network.
• Try reinstalling the printer drivers on your computer.

Refer to this document: HP 17 Laptop PC 17-c2000 (4V792AV)

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Leo_Spain]

Now after the KB5034848 is installed I HAVE NO TASKBAR it is a blank line!!!

and screen settins: ms_settingsdisplay,  este archivo no tiene una aplicacion asociada para llevar a cabo estaaccion!!!

[Gaya1239]

Hi @Leo_Spain ,

Thank you for your response, I appreciate your efforts. As the issue persists, I am sorry to hear that  This needs one-on-one interaction  I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!