• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution to resolve the Realtek 8852BE-V Choya WiFi Disconnection Issue Click here to view the instructions!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎07-15-2021 08:09 AM

HP Recommended
Product: HP Pavilion 15-cs200xxx
Operating System: Microsoft Windows 10 (64-bit)

I am working on a laptop that's not connecting to the internet using a wireless or wired connection(as well as Bluetooth). I've tried all the steps on the below link but haven't got any luck. Reset PC did not resolve the issue. 

 

https://support.hp.com/us-en/document/ish_1997137-1439082-16

 

May I ask if anyone encountered the same issue and got it resolved? Please let me know if there's anything else I can try. Any suggestions will be greatly appreciated. 

 

Thank you in advance!

Category:
2 REPLIES 2

‎07-15-2021 11:41 PM

HP Recommended

@myPrimeTime 

 

Firstly what is your HP Pavilion 15-cs200xxx  ?  Please use the following way to find out the model/product of your machine


                https://support.hp.com/us-en/document/c00033108


For YOUR security reason, please do NOT post its Serial number (s/n) on Internet.


Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎07-17-2021 03:07 AM

HP Recommended

Hi BH, 

 

Thank you for replying to my post, and it's an HP Pavilion 15-cs2009tx. What would be the next best step to try?

 

Please let me know if you need additional information. 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.