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‎07-15-2021 08:09 AM

HP Recommended
Product: HP Pavilion 15-cs200xxx
Operating System: Microsoft Windows 10 (64-bit)

I am working on a laptop that's not connecting to the internet using a wireless or wired connection(as well as Bluetooth). I've tried all the steps on the below link but haven't got any luck. Reset PC did not resolve the issue. 

 

https://support.hp.com/us-en/document/ish_1997137-1439082-16

 

May I ask if anyone encountered the same issue and got it resolved? Please let me know if there's anything else I can try. Any suggestions will be greatly appreciated. 

 

Thank you in advance!

Category:
2 REPLIES 2

‎07-15-2021 11:41 PM

HP Recommended

@myPrimeTime 

 

Firstly what is your HP Pavilion 15-cs200xxx  ?  Please use the following way to find out the model/product of your machine


                https://support.hp.com/us-en/document/c00033108


For YOUR security reason, please do NOT post its Serial number (s/n) on Internet.


Regards.

BH
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‎07-17-2021 03:07 AM

HP Recommended

Hi BH, 

 

Thank you for replying to my post, and it's an HP Pavilion 15-cs2009tx. What would be the next best step to try?

 

Please let me know if you need additional information. 

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