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Network issues

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Microsoft Windows 10 (64-bit)

My notebook 15 all of the sudden doesn’t show up wifi anywhere. It doesn’t show any networks. It won’t even let me turn on airplane mode. Tech support guy told me i had to pay 50 bucks to resolve the issue and i said no. Who wants to pay 50 bucks on a 4 year old computer when I can buy a new one for 200. Anyway please help me if you can. I have tried all the networks troubleshooting all that comes up is ethernet but my networks are wireless. I even used the hotspot on my phone and plugged it into my laptop and it still wouldn’t even connect to that

HP Support Agent
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@Mason5802 Welcome to HP Community!


I understand that you are facing issues with the network.


Do not worry. I will try to fix the issue.

  1. I have a few steps that will resolve your concern,  

  2. Do a hard reset of the notebook to see if that gets the card to show up.   

 Click here for instructions.  

  1. Reinstall the drivers from the HP website.  

  2. If the issue persists, recover the original drivers from HP/Recovery manager.  

  3. Initiate a system restore followed by a Recovery to resolve the issue.  

If the issue still persists, please perform the Wireless Module Test


1. Power off the PC and make sure that it is completely powered off.

2. Press the power button and the moment you press the power button immediately start tapping F2 key, you should see the system diagnostics screen.

3. Look for the component test, under that all the hardware will be listed, please choose the Wireless module test and initiate the quick test.

Note: If it fails it will generate a 24 digits alphanumeric failure id, please capture that.


Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

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