Network problems when I log into the HP application

[ruty]

Hello, it shows me that I have a problem with the HP software, it doesn't let me do updates and it shows that there is a communication problem, the computer is new to me
How do you fix it?
Thanks in advance

[Rainbow23]

Hi @ruty,

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you.

I see that you are facing issues with updating your HP Notebook - 15-Bs033cl.

Please run the updates from HP Support Assistant by following the steps listed below:
1. Download the current version from this Weblink
2. Click on Updates and Messages to scan for new updates.
3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
4. Click the update name for a description, version number, and file size.
5. Select the box next to any updates you want to install, and then click Download and install.
You may also refer to the HP document to download and use HP Support Assistant by visiting this Weblink.

I hope this helps.
Take care and have a good day.

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