-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -

Create an account on the HP Community to personalize your profile and ask a question
03-07-2017 12:08 PM - edited 03-07-2017 12:09 PM
Hello !
My Laptop's WLAN network adapter and blutooth aren't working well .
Both are not recieving signals till i take my device soo close to Router or other Bluetooth device.
Whereas I had updated there drivers too.
Solved! Go to Solution.
Accepted Solutions
03-08-2017 08:43 AM - edited 03-08-2017 08:43 AM
You have one or the other of these wifi/BT adapters:
For use in HP Notebook models:
● Broadcom BCM43142 802.11 b/g/n 1x1 Wi-Fi + BT4.0 M.2 Combo Adapter 792608-005
● Realtek RTL8723BE 802.11b/g/n 1x1 Wi-Fi + BT4.0 Combo Adapter 792610-005
The Realtek is not a very good device and the Broadcom only a little better. Check in device manager under network adapters and see which you have.
See p. 41. I am going to encourage you to open the notebook, and look and see if you have been given one or two wireless antennae because the answer to that question is going to determine what you should ultimately do.
03-08-2017 08:43 AM - edited 03-08-2017 08:43 AM
You have one or the other of these wifi/BT adapters:
For use in HP Notebook models:
● Broadcom BCM43142 802.11 b/g/n 1x1 Wi-Fi + BT4.0 M.2 Combo Adapter 792608-005
● Realtek RTL8723BE 802.11b/g/n 1x1 Wi-Fi + BT4.0 Combo Adapter 792610-005
The Realtek is not a very good device and the Broadcom only a little better. Check in device manager under network adapters and see which you have.
See p. 41. I am going to encourage you to open the notebook, and look and see if you have been given one or two wireless antennae because the answer to that question is going to determine what you should ultimately do.
03-09-2017 07:08 AM
Under The Network Adapter I Have Following Drivers:
- Bluetooth Device (Personal Area Network)
- Bluetooth Device (RFCOMM Protocol TDI)
- Broadcom BCM43142 802.11 bgn Wi-Fi M2 Adapter
- Realtek PCIe FE Family Controller