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‎11-06-2026 08:43 AM

HP Recommended
Product: HP 17 Laptop PC 17-cp2000 IDS Base Model
Operating System: Microsoft Windows 11

Hi!

My laptop keeps disconnecting from my wifi even when all my other devices stay connected. I've done everything I can possibly think of to fix this. It's been doing this for roughly a month now.

I've done
Updating the driver
Uninstalling and reinstalling
Updating my laptop
Even getting deep into my settings to figure out why it's doing this.

Category:
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5 REPLIES 5

‎11-06-2026 09:54 AM

HP Recommended

Hi:

 

What model Wi-Fi adapter does your notebook come with?

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‎11-06-2026 10:26 AM

HP Recommended

Realtek RTL8821CE.11ac PCLe Adapter.

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‎11-06-2026 10:57 AM

HP Recommended

Your notebook probably has the latest driver installed which can be found at the link below:

 

 

https://ftp.hp.com/pub/softpaq/sp173501-174000/sp173999.exe

 

RTL8922AE-VS/RTL8922DE, version 6102.24.146.0
RTL8851BE/RTL8852BE-VT, version 6101.19.138.600
RTL8852CE, version 6001.16.175.0
RTL8852BE/RTL8852BE-VS, version 6001.15.164.600
RTL8852AE, version 6001.10.357.0
RTL8822CE/RTL8822BE/RTL8821CE, version 2024.10.231.0
RTL8723BE/RTL8188EE, version 2024.0.4.208 (EOL, with Windows10 19H1 WHQL)

 

So, the only other suggestions I can offer would be to:

 

Click on the Wi-Fi adapter in the device manager, click on the power options tab and uncheck the box to save power.

 

If there is a roaming setting on the advanced tab in the device manager, change it from the default setting to the lowest roaming setting.

 

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‎11-06-2026 12:29 PM

HP Recommended

I've done that too. 

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‎11-06-2026 12:49 PM

HP Recommended

Sorry those steps didn't work.

 

It doesn't appear that Realtek is going to update the driver anymore, because it has been on that version for quite a while.

 

You have to other options:

 

Replace/upgrade the Realtek RTL8821CE card with this model, which also only uses one Wi-Fi antenna wire:

 

SKO-WLAN 6 11ax RTK RTL8852BE-VS+BT5.3     HP part # N26166-005    

 

You should be able to find the card on eBay by searching by the HP part number.

 

Or purchase a dual band USB Wi-Fi adapter.

 

I currently have the below model USB adapter installed on my HP desktop PC which didn't come with Wi-Fi.

 

Works great.

 

Amazon.com: TP-Link Nano 2-in-1 AX900 USB WiFi 6 Bluetooth 5.3 Adapter for Desktop PC | USB 2.0 Adap...

 

Below is the link to the service manual:

 

Maintenance and Service Guide

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