New HP 430 G5 Wifi/driver problems

[JustinasZ]

Hi, We currently have over 20 laptops HP 430 G5 which has a wifi problems. After you give a ready pc to user with all drivers downloaded and installed from HP Driver page. In couple days wifi completely gone. I mean from everywhere,  DriverManager shows old basic drivers. And When you want to instal drivers that is new, nothing changes. Wifi is not there. Driver Manager doesnt show anything changed. 

BIOS latest biuld
Windows Up To Date.
No admin rights to user to install of change anything.

Also there is problem with hypernate. PC wont come up after lid is opened. You have to do hard Restart by pushing power button, or wait couple hours till  it power on.

- Justinas

[jorkki]

Obviously you should open a case with the HP support if you have not already done so. This is mostly a volunteer run Forum so it would be good to open the official channel as well.

What network cards are you using?

Maybe you should try the latest drivers directly from the card manufacturer on one of the machines to see if it helps.

For Intel cards the place would be this:

https://www.intel.com/content/www/us/en/support/articles/000005634/network-and-i-o/wireless-networki...

As to the Hibernation issue, it may or may not be related to the network driver issue, maybe it would be best to solve it first.

Anyway here are some things to consider:

Did you notice it starting after a certain installation step? With the Clean boot procedure you can perhaps isolate the culprit

https://support.microsoft.com/en-us/help/929135/how-to-perform-a-clean-boot-in-windows

Also looking at the Windows log with the Event Viewer might give you some clues (type Event in the Windows search)

[JustinasZ]

I tired to open case, but it seems that something went wrong maybe because my country Location. Or something.. I tried to find email but .. **bleep** happens.

All laptops are brand new realeased like couple months ago i dont think that is a problem with drivers. We tried all of them. Wifi adapter is Realtek. 

Also there should be working wifi drivers on this side. its Enterprice model we payed for that . 

Clean boot doesnt help, It happends randomly

Even viewer doesnt show anything. All in normal states.

We think that problem is that these laptops are brand new. 

[jorkki]

You should eventually get a phone number to call after you have identified a computer

https://support.hp.com/us-en/contact-hp?openCLC=true

HP Support Assistant should also let you call or chat with an assistant.

Sometimes it is worth to try older drivers as well.

Have you tested if it happens with an admin user as well? Maybe something did not install correclty for all users.

Do you have the latest 1709 Creators Update of Windows? Maybe it has some issues with your setup.

Unfortunately the rollback only works for 10 days after the 1709 installation so you may not be able to revert back to previous version easily to test

Maybe you need to restore one of the computers to the factory state and see how it behaves before you install any apps etc.

[JustinasZ]

We tryed alot of drivers old and new drivers. its sems that default drivers are also failing. 

Restore or reinstall windows doesnt help.

WIndows up to date.

[jorkki]

What message(s) did you get from the Network Adapter Troubleshooter?

What happened when you tried the Network Reset?

Are the computers on a company network, any Group Policies that might cause issues?

What happens if you start a computer in Safe Mode with Networking?

[CF4]

Hi

I agree with raising of a 'Ticket' like jorkki suggests.

However I note your inability to get a decent HP response.

So let me be pedantic and ask for the Make, Model and OS please.

HP 430 G5 xxxx  and Windows 1709?

The WiFi adapter concerned... Realtek xxxxx

So Device Manager dos not the Realtek even as hidden?

This script is just to determine the Realtek type and drivers used...

This short script is to gather information on some parts of your system
OS, Networking Hardware and Software etc.

Copy and paste the section between the ~~~~ lines, into NotePad.
Save as PN.bat somewhere easily accessible. Double click to Run

Then run as Administrator to create the output files if desired.
The output files can be edited to remove SENSITIVE details before posting.
Delete the output files immediately after use.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
@ECHO OFF

systeminfo
PowerShell -Command "Get-NetAdapter"
PowerShell -Command "Get-NetAdapter -Name * | Format-Table -View Driver"
PowerShell -Command "GIP -Detailed"
PowerShell -Command "Test-NetConnection"
PAUSE

PowerShell -Command "Get-NetAdapter > C:\GNA.txt"
PowerShell -Command "Get-NetAdapter -Name * | Format-Table -View Driver > C:\GNB.txt"
PowerShell -Command "GIP -Detailed > C:\GNC.txt"
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

[alexgrin1]

I faced with similar issue, the problem could be in the wrong router settings. Try to check the router's connection, here is a detailed instruction 192.168.l.l .With its help I solved my Internet connection issue in an hour. 

[jorkki]

I'm hearing the 'WiFi adapter completely vanished' too often these days.

There is an option to make the Device Manager to dig a little deeper in the registry to find ghosts.

I put some details in this thread:

https://h30434.www3.hp.com/t5/Notebook-Wireless-and-Networking/No-wifi-after-installing-new-win10/m-...