New HP Laptop Causing Rogers Internet WiFi to drop devices

[REGLLG]

12-SEP-2020

Bought the HP 15-dy1013ca Laptop, i7-1065G7 for my grandson for grade 6 online classes. When opening a browser and connecting to the internet the others devices TV, PC, Iphones, etc are dropped from the Rogers Ignite WiFi network. Turning the power off the modem and booting it back up seemed to help, but problem came back. Rogers internet support stated there is a coding error with all the new HP laptops that cause them to interfere with the Rogers Ignite WiFi. They are getting many calls and are waiting for HP to send out an update fix.

Does anyone know about this issue with HP laptops and Rogers Ignite WiFi and a fix from HP?

[KrazyToad]

@REGLLG

Welcome to HP Community

I have gone through your Post and would like to help

By any chance have you tried connecting this Notebook to other Networks?

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

HPSA will automatically search for all the latest drivers for your Notebook

1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

   

2. Click Check for updates and messages to scan for new updates.

   

3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

4. Click the update name for a description, version number, and file size.

5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

You can also refer to this Link: https://support.hp.com/in-en/document/c06282875

Keep me posted how it goes

Thank you and have a wonderful day 😊

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