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‎03-04-2021 02:40 PM

HP Recommended
Product: Pavilion 15-cw1063wm
Operating System: Microsoft Windows 10 (64-bit)

Hello. I have a HP pavilion 15-cw1063wm with the AMD Ryzen 5 processor and it came with the Realtek RTL8822BE Wifi card installed in it. This card sucks and I have so many issues with it just randomly disconnecting/dropping my connection. It also has some weird issue where if I close the lid of my computer while its running and then re open it at a later time, the computer loses the wifi driver and I have no wifi. It shows up in device manager as an unknow device and the only way I can fix it is to manually add the drivers back. I tried everything to fix these issue and have just given up on this card. I bought an Intel WiFi 6 AX200 m.2 card on amazon to replace it, I installed the card and downloaded the drivers for it, but the computer does not recognized the card is installed at all. It does not show up anywhere in device manager. I figured the card was not compatible for some reason so I checked the service manual for this laptop here (http://h10032.www1.hp.com/ctg/Manual/c06248787) and it says Intel Dual Band Wireless-AC 7265 Non Vpro version is supported. So I bought a Intel AC 7265 non Vpro card and installed it, but same thing. The computer does not recognize it even using the drivers from the HP website. Is there something I am missing? Is there something in the BIOS that would prevent me from using any other card but the Realtek?

1 REPLY 1

‎03-04-2021 03:32 PM

HP Recommended

Hi:

 

The only thing I can think of is your PC has a BIOS whitelist which means you are restricted to only installing one of the wifi cards listed in your notebook's service manual, and it must be one that has the HP part number on it, not just any Intel 7265.

 

Intel Dual Band Wireless-AC 7265 802.11ac 2 × 2 Wi-Fi + Bluetooth 4.2 Combo Adapter (non-vPro)   HP part # 901229-855

 

I checked the HP parts store and the card is on back order. It is also $39.25 when it is in stock.

 

See if you can find the card on eBay by searching by the HP part number, not the model of the card, and I would only buy one that has an actual picture of the card for sale with the part number clearly visible.

 

901229-855 | eBay

 

 

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