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‎08-16-2022 05:29 AM

HP Recommended
Product: HP ENVY x360 13.3 inch 2-in-1 Laptop PC 13-bf0000 (552D7AV)

Just got a new computer and the wifi works fine. It can connect to the wifi, but it won’t connect to the internet, because of a dns issue.

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2 REPLIES 2

‎08-16-2022 06:11 AM

HP Recommended

Hello @Blakeee 

Sorry to hear that you are having problems ... I would like to help you.

 

(1) Please start windows <device manager>

- Open <network adapter>

(2) Send screenshot

 

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‎08-16-2022 06:15 AM

HP Recommended

DNS issues are not usually the users problem but originate from the ISP services, but here are some troubleshooting tips to verify what might be going on.

https://www.lifewire.com/solving-dns-server-not-responding-errors-4039966


I'm not an HP employee.
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