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HP Laptop PC 15s-fq2000 (2D118AV)

When using my new laptop for internet browsing, I frequently (every few minutes) see the message that the connection was interrupted - network changed. By retrying after a few seconds everything appears normal. This is the only device in the house I see this issue with. All other laptops, tablets, TVs are working normally

3 REPLIES 3
HP Recommended

Hi:

 

What model Wi-Fi adapter does your notebook come with?

 

If you don't know, go to the device manager, click to expand the Network adapters device manager category and there you will find the name and model number of the wireless network adapter.

HP Recommended

Looks like its the Realtek RTL 8822 CET 8.11ac PCIe Adapter

HP Recommended

Hi:

 

The only suggestion I can offer would be to see if updating the Wi-Fi driver to the latest version helps.

 

https://ftp.hp.com/pub/softpaq/sp142001-142500/sp142005.exe

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.