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‎11-07-2023 02:28 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

New printer will only print PDF from laptop, no word or excel documents. Will print all documents from phone. Can anyone help with this issue. Smart set up has all thing correct.

Category:
1 REPLY 1

‎11-07-2023 04:10 AM

HP Recommended

You did not mention your printer or laptop model. 

I assume you installed the full feature driver.   Since it is an HP printer,  then the driver should be PCL. Usually "PCL 6"

Make sure the PCL6 printer is set for default.  Do not let Windows decide which printer driver to use.

 

BeemerBiker_0-1699355165441.png

 

 

You might want to read this

https://customercare.primera.com/portal/en/kb/articles/what-is-the-difference-between-post-script-ps....

 

If you have really large spread sheets or complicated graphics in word possibly there is not enough memory to convert to PDF.  

 

Have you checked for an updated driver?   https://support.hp.com/us-en/computer

 

Thank you for using HP products and posting to the community.
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