No Bluetooth connection

[Davide_Rodry]

Hello,

in my HP EliteBook 820 G1, Serial Number: [edited], Product Number: D7V73AV, with windows 10 x64 Pro installed, it seems there is no Bluettoth possible connection. I have udated all drivers, updated BIOS too, I have enabled automatic start for Bluetooth Handsfree Service and Bluetooth Support Service, but no Bluetooth appears !!! In Device Manager does not appear any Bluetooth icon . HP Support Assistant software does not find any solution.

Please help me to solve this issue.

Many thanks. Bestregards.

Davide.

[banhien · Accepted solution]

@Davide_Rodry

Please check Device Manager to see which card is on the following list

WLAN:

1. Intel® Dual Band Wireless-AC 7260 802.11ac (2x2) WiFi and Bluetooth® 4.0 Combo
2. Intel® Dual Band Wireless-N 7260AN 802.11a/b/g/n (2x2) WiFi and Bluetooth® 4.0 Combo
3. Intel® Dual Band Wireless-N 7260NB 802.11a/b/g/n (2x2) WiFi
4. Broadcom 802.11a/b/g/n (2x2) and Bluetooth® 4.0 Combo

If card #2, it does not have Bluetooth.

Regards.

[Davide_Rodry]

Hello, many thank for your answer.

Device Manager reports this information: "Intel(R) Dual Band Wireless-N 7260".

So I assume that this card has not Bluetooth connection.

Many thanks again.

Davide.

[CF4]

Hi

The excellent answer given included the NB suffix which you did not post as your card, so perhaps double check.

[Davide_Rodry]

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Hello  CLINT_FLICK ,

I am trying to translate your post, but I do not exactly understand the meaning. Could you gently explain what can I do?

Many thanks. Best regards.

Davide.

[Davide_Rodry]

Hello banhien,

and thank you again for your explanation.
Just about what you've written, I'm trying to replace the Wireless board with one that also has Bluetooth connection.
So, in your list, for the tabs where it is written (2x2), does it mean that they are "dual band" cards?
In this way I can do a more exact search.
Thank you again. Sincerely.
Davide.