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hnk_001
Level 2
37 21 0 0
Message 1 of 3
163
Flag Post

No Bluetooth

HP Recommended
HP Probook 6570B
Microsoft Windows 10 (64-bit)

Few Days before , the hinges of my laptop had been damaged and hence it was sent for repair. After repair the laptop did have the the Bluetooth symbol at the bottom of  right hand corner. but it did not work. So I uninstalled the bluetooth and tried to reinstall it using sp-71572 driver which was given to me earlier few years back on this community page only. After installing still nothing comes along with no bluetooth radios.

The same problem exists with my another OS as Windows 7 , 32 bit on the same laptop where upon installing I get the message "No Bluetooth Device Detected" when I tried to install its driver sp66402..No Bluetoth Device Detected.PNG

Please help me solve this problem at the earliest.

Thanks,

Himanshu

2 REPLIES 2
Prométhée
Level 16
Level 16
7,847 7,741 823 2,920
Message 2 of 3
Flag Post
HP Recommended

if the computer comes back from repair, there may be a problem!
Check the device manager to see what you have
If no error (device incorrectly installed), and the option is not available at all, the card may not be detected ...
Revert to the original operating system if not already done

it will probably be necessary to contact the after-sales service


Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem >

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Warning
If you have to do certain manipulations, it is at your own risk, think carefully before acting!
If you don't think you can, get help, or go to a professional





Desktop-Knowledge-Base
happy New Year
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Paul_Tikkanen
Level 21
Level 21
138,195 89,615 21,343 27,903
Message 3 of 3
Flag Post
HP Recommended

Hi, @hnk_001 

 

Check the BIOS to make sure the bluetooth adapter is present and enabled.

 

If it is, on Windows 7, install the HP connection manager software and see if you can turn on the BT using the HP connection manager.

 

https://ftp.hp.com/pub/softpaq/sp64001-64500/sp64316.exe

 

The HP connection manager software does not work on W10.

 

If you don't see a BT device listed anywhere in the BIOS, then the Bluetooth device has either failed or the Bluetooth cable is unplugged somewhere inside the PC.

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