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‎03-07-2019 12:20 PM

HP Recommended
Product: Stream
Operating System: Microsoft Windows 10 (32-bit)

Will not connect to Internet nor will troubleshoot solve. It is as if a switch is off, but there is no switch..

6 REPLIES 6

‎03-07-2019 12:30 PM

HP Recommended

Hi

Sometimes there is a "switch", and it can be the HP Wireless Button Driver.

If you could expand on the Model, or give the SKU:  please.

 

HP Customer Support site is temporarily unavailable.

We apologize for any inconvenience. Please check back later.

 

Means I am of no help at all.

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‎03-07-2019 12:43 PM

HP Recommended

There is no switch. That would be too easy. It is a model 11. ah113wm. 

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‎03-07-2019 12:56 PM - edited ‎03-07-2019 12:58 PM

HP Recommended

Hi

AKAIK the Customer Support is down and I am about as much use as a chocolate fireguard.

I think it is this model here... http://partsurfer.hp.com/Search.aspx?searchText=4BL86UA

 

Some do have a "SWITCH" or WiFi button, it's F12 and it is controlled by the HP Wireless Button Driver.

 

Because your PC does not have such a thing I cannot help until i can access the Customer Support Portal.

 

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‎03-07-2019 02:57 PM

HP Recommended

F12 only brings up the airplane option which is off. 

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‎03-08-2019 04:00 AM

HP Recommended

Hi

I give up.

I only see 64 bit versions listed, and you have a 32bit version.  Operating system Windows 10 S 64

 

https://support.hp.com/us-en/product/hp-stream-laptop-11-ah100-laptop-pc/21341662/model/22323487

http://h10032.www1.hp.com/ctg/Manual/c06198373

https://support.hp.com/us-en/drivers/selfservice/hp-stream-laptop-11-ah100-laptop-pc/21341662/model/...

 

BYE.

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‎03-08-2019 06:40 AM

HP Recommended

My mistake, must be 64 bit. I'm not real savey with this stuff. 

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