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HP Recommended

All other devices connects to my WiFi except this devise.  Need assistance with recovery

1 REPLY 1
HP Recommended

Hi @Dalva1356,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to help you.

To fix the "No Internet, Secured" error on your HP laptop while other devices work, quickly reset your network connection by forgetting the Wi-Fi network and restarting your PC. If the issue persists, renew your IP configuration and reinstall your network drivers.
 

Follow these step-by-step recovery methods to restore your connection:
 

1. Forget and Reconnect to the Wi-Fi Network:

 

Sometimes the connection gets corrupted.
 

  1. Open your Wi-Fi settings and select your network.
     
  2. Click Forget.
     
  3. Reconnect to the network and re-enter your Wi-Fi password carefully.

2. Reset Network Stack:

 

Windows might hold on to a bad IP address configuration.
 

  1. Press the Windows Key + S, type cmd, right-click Command Prompt, and select Run as Administrator.
     
  2. Type the following commands one by one, pressing Enter after each:

    • netsh winsock reset
       
    • netsh int ip reset
       
    • ipconfig /release
       
    • ipconfig /renew
       
    • ipconfig /flushdns
       
  3. Restart your laptop.

3. Reinstall the Wireless Network Adapter:

 

Corrupted drivers frequently cause this error.
 

  1. Right-click the Start button and select Device Manager.
     
  2. Expand the Network adapters section.
     
  3. Right-click your wireless adapter (usually named Intel, Realtek, MediaTek, or Broadcom) and click Uninstall device. Check the box for Attempt to remove the driver for this device if prompted.
     
  4. Restart your laptop. Windows will automatically reinstall a fresh driver.
     

4. Adjust Power Management Settings:

 

Your laptop might be putting the Wi-Fi card to sleep to save power.
 

  1. Go back to Device Manager and expand Network adapters.
     
  2. Right-click your Wi-Fi adapter and select Properties.
     
  3. Go to the Power Management tab.
     
  4. Uncheck the box that says Allow the computer to turn off this device to save power, then click OK.

5. Run Network Troubleshooter:

 

Windows includes an automated diagnostic tool to find and fix network connection issues.
 

  1. Go to Settings > Network & internet.
     
  2. Click on Troubleshoot or Diagnose network problems.

 

I hope this will help.

 

Take care and have a good day.

I'm an HP Employee.


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