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Eddie81
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Message 1 of 6
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No Internet after wake up from Sleep mode

HP Recommended
HP ENvY x360 Laptop - 15 - ee0002na
Microsoft Windows 10 (64-bit)

After Window 10 update, every time the computer is waked up from Sleep mode, it lost internet adapter.  Try many fixes but none is working.  only way to fix is to restart.   

5 REPLIES 5
Tech9Next
Level 3
54 54 3 9
Message 2 of 6
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HP Recommended

Hello there, please try the following step- 

go to Device Manager ->Expand Network adapters and right click on the wireless network card and select Properties.

Now Go to the Power Management tab. Make sure the box is unchecked for 'Allow the computer to turn off this device to save power' and click OK.

 

Hope this works. Thanks.

 

Tech9Next_0-1615308977414.png

 

Tech9Next_1-1615308989842.png

 

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Eddie81
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Message 3 of 6
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HP Recommended

Eddie81_0-1615309375296.png

There is no Power Management tab.

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Tech9Next
Level 3
54 54 3 9
Message 4 of 6
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HP Recommended

In that case, Please Uninstall the WLAN driver from Device manager and re-install the same from HP.COM

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Eddie81
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Message 5 of 6
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Hi, 

I went to Device Manager, uninstalled it, and reinstall sp104315.exe from HP driver websit.

Eddie81_0-1616840005258.png

 

But is still the same.  Everytime it wakes up from sleep mode, the adapter lost entirely.  Only restart would work.

 

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andychamb1
New member
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Message 6 of 6
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HP Recommended

I have this exact same issue on a brand new HP Laptop!! Tried the steps above but the problem remains. 

HP 15s-fq2016na Laptop - Core™ i5
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