No WiFi or ethernet

[Far0ne]

I have an HP Envy select running windows 10 and I can’t connect to internet using WiFi or ethernet. The WiFi indicator goes from bars to the world symbols. Tried using hp and windows troubleshooter. Re downloaded the WiFi driver from my folder. Still the same thing happens. Troubleshooter said something about no pings detected. I’m currently submitting this off of a tablet using WiFi. Can someone help direct me on what I should do? I would be so very greatful.

[asmita6658]

Hi @Far0ne

Welcome to the HP Support Community. I'd be happy to assist you with the connectivity issue. 

To better assist you - 

1) May I have the exact model name of the computer? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

2) Do you have an anti-virus software  installed on the computer? If yes, try disabling it. 

While you respond to that, try these steps -

Step 1 Network Troubleshooter -

1) In the search box, type and open "Troubleshooter".

2) Click on "Network and Internet".

3) Click on "Internet Connections".

Step 2 Run Network commands -

1) In the search box on the taskbar, type Command prompt, press and hold (or right-click) Command prompt, and then select Run as administrator > Yes.

2) At the command prompt, run the following commands in the listed order, and then check to see if that fixes your connection problem:

Type netsh winsock reset and press Enter.

Type netsh int ip reset and press Enter.

Type ipconfig /release and press Enter.

Type ipconfig /renew and press Enter.

Type ipconfig /flushdns and press Enter.

Step 3 Re-install the Network Adapter -

1) In the search box on the taskbar, type Device Manager, and then select Device Manager from the list of results.

2) In Device Manager, select Network adapters > the network adapter name.

3) Right-click on the network adapter, and then select Uninstall device > Delete the driver software for this device check box > Uninstall.

4) Restart the computer. 

Hope this helps! Keep me posted. 

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Have a great day!