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‎08-24-2021 02:07 PM

HP Recommended
Product: HP Laptop 14s-dk0xxx
Operating System: Microsoft Windows 10 (64-bit)

PXL_20210824_195054112.jpg

Ongoing issue recurring daily and now not able to rectify by usual network DNS clearing, BIOS reinstalls, Power Management, or driver reinstalls.

Ethernet still works.

BIOS system checks states Wireless Module Check: NOT INSTALLED.

Regrettably, my daughter didn't tell me until just after warranty expired.

 

 

Category:
7 REPLIES 7

‎08-24-2021 02:40 PM

HP Recommended

@The-Organist 

 

What is your HP Laptop 14s-dk0xxx ?  Please use the following way to find out the model/product of your machine


             https://support.hp.com/us-en/document/c00033108


For security reason, please do NOT post its Serial number (s/n) on Internet.


Regards.

BH
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‎08-24-2021 02:58 PM

HP Recommended

I've had the same issue with my two week old HP Envy with Intel 6 Ax201 network adapter. The first time I had to update the driver (which was hard as I had to find the correct adapter to manually plug into a network). The second time I deleted then re-installed the network adapter. Is this a common problem with these laptops? If it happens again I am going to return the laptop. 

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‎08-24-2021 03:11 PM

HP Recommended

PXL_20210824_211011804~2.jpg

 

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‎08-24-2021 05:38 PM

HP Recommended

@The-Organist 

 

Sorry, I can't read product id from your image

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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‎08-24-2021 06:08 PM

HP Recommended

My apologies - it does look hard to read on the forum.  The Product number is: 6TZ90PA#ABG

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‎08-27-2021 03:18 AM

HP Recommended

Hi CarolP313 - have done that. Latest drivers installed happily. That's not the cause, regrettably.

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‎08-31-2021 05:17 AM

HP Recommended

Не могу найти драйвер для  сетевого адаптера HP 15s-eq2028ur

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