No bluetooth device after installing new wifi card

[chrisjuh]

Hi,

I have installed a new wif card in my laptop. The Broadcom BCM943228HMB 802.11abgn 2×2 Wi-Fi Adapter, Broadcom Bluetooth 4.0 Adapter.

But no bluetooth device is visible in the device manager after installing the wifi and bluetooth drivers. Wifi is working perfect.

Under hidden devices also no bluetooth device visible. 

Regards,

Christian

[Lil_Boy_Blue]

Hi

Commmand line ---

C:\>getmac

Physical Address Transport Name
=================== ==========================================================
48-48-48-48-48-27 \Device\Tcpip_{}
BB-BB-BB-BB-BB-28 Media disconnected
48-48-48-48-48-28 Media disconnected

Shows 3 devices, Ethernet -  WiFi -  and BlueTooth.

It's there but not connected.

So ????

[chrisjuh]

Hi,

I get this from the command line:

Physical Address Transport Name
=================== ==========================================================
00-FF-1A-B5-67-50 Media disconnected
38-63-BB-77-B2-5E Media disconnected
B8-56-77-E3-4F-24 \Device\Tcpip_{}

So if one of the devices is bluetooth. Why can't I see it in the device manager?

[Lil_Boy_Blue]

Hi

https://support.hp.com/gb-en/product/hp-pavilion-13-a000-x360-convertible-pc/6936239/model/7185471/m...

So Fake or Faulty?  Not pin compatible?

Copy, Paste and Save in Notepad, as LBB.bat (not a .TXT) and double click to run.
Preferably run as an Administrator.
OR
Copy and use the individual command lines as needed.

Post anything non-personal, but relevant please.

@Echo OFF
getmac
netsh lan show interfaces
netsh wlan show interfaces
netsh wlan show drivers

PAUSE
systeminfo
PowerShell -Command "Get-NetAdapter"
PowerShell -Command "Get-NetAdapter -Name * | Format-Table -View Driver"
PowerShell -Command "GIP -Detailed"
PowerShell -Command "Test-NetConnection"
PAUSE

The 2 powershell commands "Get ,,,,,,

Name InterfaceDescription ifIndex Status MacAddress LinkSpeed
---- -------------------- ------- ------ ---------- ---------
WiFi Realtek RTL8723BE 802.11 bgn Wi-Fi A... 23 Up - 72.2 Mbps
Bluetooth Network Conn... Bluetooth Device (Personal Area Network... 20 Disconnected  3 Mbps

Ethernet Realtek PCIe FE Family Controller 9 Disconnected  0 bps

Name InterfaceDescription DriverFileName DriverDate DriverVersion NdisVersion
---- -------------------- -------------- ---------- ------------- -----------
WiFi Realtek RTL8723BE 802.11 bgn Wi-Fi Ad... rtwlane02.sys 2019-03-22 2024.0.4.108 6.70
Bluetooth Network Conn... Bluetooth Device (Personal Area Network) bthpan.sys 2006-06-21 10.0.18362.1 6.30
Ethernet Realtek PCIe FE Family Controller rt640x64.sys 2015-05-05 10.1.505.2015 6.40