No internet connection available

[thebrowngirl]

Hi.
Its been a while i have been using my HP Pavillion 360 laptop. 
Off recently while using my laptop the internet keeps disconnecting. Sometimes i just put off my screen and put it on again then it recconects. 

But off recently since a few days my laptop is not connecting to the internet. It keeps showing internet connections not available. The internet connection logo shows a computer with a ethernet sign and a red color X mark. 

I have tried to restart my pc a several times but did not work. 

Please help me out with the issue. 

Thank you. 

[Riddle_Decipher]

@thebrowngirl

Here's a related HP Forums post that seems to have helped others: Click here
I have a few steps to resolve the issue:

• I suggest you reinstall the wireless adapter drivers using the below steps:
  • Step 1: Open Device Manager. To do so, right-click on the Start button and then click Device Manager.
  • Step 2: In the Device Manager, expand Network Adapters to see all network adapters, including the wireless adapter. The Wi-Fi adapter usually has the term “wireless” in its entry.
    • Note down the wireless adapter name and number as you will need to download the adapter driver before uninstalling the present driver. Once you uninstall the present wireless driver, your Wi-Fi adapter will stop working, so you cannot download the new driver unless you have an Ethernet connection.
    • To check the version number of the driver, right-click on the wireless driver entry in Device Manager > Network adapters, click Properties, click Driver tab.
  • Step 3: Visit the wireless adapter’s official website or your PC manufacturer’s website, and download the right Wi-Fi driver. We repeat, make sure that you have downloaded the right wireless adapter driver.
  • Step 4: In the Device Manager, right-click on the wireless adapter entry, and click Uninstall device option. In older versions of Windows 10 (build 10240), you will see only Uninstall instead of Uninstall device option
  • Step 5: When you see the following confirmation dialog, please click Uninstall button to uninstall the driver as well as the device.
  • Step 6: Once the driver is uninstalled, save your work, and restart your PC once. Please reboot your PC once to avoid driver issues later.
    (This should automatically, re-install the drivers and fix the issue)

If the issue persists, I would recommend using an Ethernet cable (Wired) and update your Wi-Fi drivers using this link

• Update the bios by visiting this link or through support assistant using an Ethernet cable.
• Now try to connect to the internet wireless.  

The best way to do that is by using the HP Guided Troubleshooter:

Click here to access it (simply select your description of the issue from the bottom of the screen to gain access to the next set of steps that should resolve your concern).

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