‘No internet connection’ but internet fine

[2947Rubes]

It won’t let me add my product name, my laptop is a 

HP 15.6 inch Laptop PC, My Internet is perfectly fine nothing else in the house is effected by it. I’ve attached a picture of what it shows. I’ve tried to troubleshoot but nothings working, if it’s the case of sending it to be fixed I’m happy to as I’m still under warranty, TIA

 

[Kuroi_Kenshi]

Hi @2947Rubes,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

I understand your HP laptop is showing a “No internet connection” message while your network is working fine for other devices. Let’s go through some steps to troubleshoot this issue.

Check Network Connection

Ensure your laptop is connected to the correct Wi-Fi network.

Forget the network and reconnect by entering the Wi-Fi password again.

Restart Devices

Restart your laptop and your router/modem.

Sometimes a simple restart resolves temporary connection issues.

Run Windows Network Troubleshooter

Go to Settings → Network & Internet → Status → Network troubleshooter.

Follow the prompts to identify and fix issues.

Check Airplane Mode

Make sure Airplane Mode is turned off (Windows Action Center → Airplane Mode).

Update Network Drivers

Open Device Manager → Network adapters, right-click your Wi-Fi adapter, and select Update driver.

You can also download the latest driver from the HP support website using another device and transfer it via USB.

Reset Network Settings

Go to Settings → Network & Internet → Advanced network settings → Network reset.

This will remove all saved networks and reset adapters.

Check Firewall / Antivirus

Sometimes firewall or antivirus software can block network access for certain apps. Temporarily disable them and test connectivity.

Try Alternative Method

If you are trying to add your product via the HP website or HP Smart, try another browser or device to complete the registration.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,