No internet options

[Fin1]

Were the WiFi icon usally is (bottom right) there is a square with a small red circle and a cross through it. When I click on it there are no options for WiFi. My network status is "not connected". The only option is an Ethernet cable. Anyone know how to get back into WiFi? Thanks!!

[asmita6658]

@Fin1

Greetings!

 
Welcome to the HP Support Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand, there's an issue with the connectivity. 

Don't worry, I'm here to help! To better assist you -

1) Do you have other devices connected to the network? 

2) Were there any hardware or software changes made? 

Let's try these steps -

Step 1 Network Troubleshooter -

1) In the search box, type and open "Troubleshooter".
2) Click on "Network and Internet".
3) Click on "Internet Connections". 

Step 2 Run Network commands -

1) In the search box on the taskbar, type Command prompt, press and hold (or right-click) Command prompt, and then select Run as administrator > Yes.
2) At the command prompt, run the following commands in the listed order, and then check to see if that fixes your connection problem:
Typenetsh winsock reset and press Enter.
Typenetsh int ip reset and press Enter.
Typeipconfig /release and press Enter.
Typeipconfig /renew and press Enter.
Typeipconfig /flushdns and press Enter.

Step 3 Re-install the Network Adapter -

1) In the search box on the taskbar, type Device Manager, and then select Device Manager from the list of results.
2) In Device Manager, select Network adapters > the network adapter name.
3) Right-click on the network adapter, and then select Uninstall device > Delete the driver software for this device check box > Uninstall.
4) Restart the computer. 

Let me know how that goes.

To thank us for our efforts to help you, click here to access your public post and Select - "Accept as solution" and click on the  "Thumbs up". 

Have a great day ahead 🙂