No internet, secured?

[Lostrickey]

Older HP laptop says; no internet, secured when try connecting to internet?

[Deep_World]

Hi @Lostrickey,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

Sorry for the inconvenience caused don’t worry let me help you.

To better understand the issue, could you please provide a few more details?

• What is the exact model of your HP laptop?
• Does this issue happen on all Wi-Fi networks or only your home network?
• Are other devices (phones, tablets) able to connect to the same Wi-Fi without issues?

In the meantime, here are a few troubleshooting steps you can try:

1. Forget and Reconnect to Wi-Fi:
   • Go to Settings > Network & Internet > Wi-Fi.
   • Select your network → Forget.
   • Reconnect by entering the Wi-Fi password again.
2. Update Network Drivers:
   • Open Device Manager > Network Adapters.
   • Right-click your Wi-Fi adapter → Update driver.
   • You can also run HP Support Assistant to check for updates.
3. Reset TCP/IP Stack:
   • Open Command Prompt (Admin).
   • Type: netsh int ip reset and press Enter.
   • Restart your laptop.
4. Check Power Settings:
   • In Device Manager > Network Adapter Properties > Power Management, uncheck “Allow the computer to turn off this device to save power.”
5. Run HP Hardware Diagnostics:
   • Restart and press Esc → then F2.
   • Run the Network Test to confirm if the Wi-Fi hardware is functioning correctly.
6. Router Restart:

• Restart your Wi-Fi router and modem.
• Try connecting again after the reboot.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 

Take care and have an amazing day ahead! 

Best regards,

Deep_World