No network connection

[kdenney]

For a very long time my laptop has said "no internet" when connected to the wifi, but when I go onto Google or other sites the pages would load. So, I ignored it. However, I am needed to download drivers for a printer and am interested in upgrading to Windows 11, but I can do neither of those tasks without network connection. When I go into the network settings, it indicates that it is not connected to the network. This issue persists no matter what wifi or hotspot I am connected to, so it is not a wifi router issue. My laptop has been restarted so many times now that I've lost count. I've tried uninstalling and reinstalling the network drivers, then restarting my computer but at this point I don't even know what network driver is important since there are about 10 or so driver under the network adapter tab. I've also done a network reset through the troubleshooting assist. Nothing has worked.

[VikramTheGreat]

Hi @kdenney,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thank you for explaining the issue so clearly. I can imagine how confusing and frustrating it must be to see “No Internet” even though your HP Spectre x360 - 13-ae012dx is clearly loading websites. And now, it’s blocking critical tasks like downloading drivers or upgrading to Windows 11. Let’s fix this together.

Step-by-Step Fix: “No Internet” Despite Working Connection

1. Check Network Status in Command Prompt

Let’s confirm what Windows thinks about your connection:

• Press Windows + R, type cmd, and press Enter.
• Type: ipconfig /all

and 

                 ping google.com

• If ping works, your internet is fine; the issue is likely with Windows Network Awareness (NLA).

2. Reset Network Location Awareness (NLA)

Sometimes Windows misidentifies the network status. Here's how to reset it:

1. Open Registry Editor (regedit).
2. Navigate to: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\NlaSvc\Parameters\Internet
3. Double-click EnableActiveProbing and set the value to 1.
4. Restart your laptop.

This tells Windows to actively check for internet access again.

3. Flush DNS and Reset Winsock

Open Command Prompt as Administrator and run:

           netsh winsock reset

           netsh int ip reset

           ipconfig /release

           ipconfig /renew

           ipconfig /flushdns
 

Then restart your PC.

4. Update or Reinstall Network Drivers

Since you’ve already tried this, make sure you’re using the Intel Wireless-AC or AX driver for your model:

• Go to: 👉 HP Spectre x360 - 13-ae012dx | HP® Support
• Download the latest Intel WLAN driver and chipset driver.
• Install and reboot.

I hope this helps.

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat

[kdenney]

These solutions unfortunately did not work for me. 

[VikramTheGreat]

Hi @kdenney,

Thank you for getting back, and sorry to hear that you still have trouble.

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name.  

We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

VikramTheGreat

HP Support