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HP Recommended
Spectre x360 convertible
Microsoft Windows 11

Ever since my update to windows 11, i have not had a wifi driver nor does HP offer one for download for windows 11.. so my $1600 laptop is now a desktop..

6 REPLIES 6
HP Recommended

Hi:

 

What model wifi adapter does your notebook have?

HP Recommended

It does not have one. Both the bluetooth and wifi adapter disappeared over night. 

HP Recommended

What's the product number or full model number of your notebook?

 

Use this guide to find that information...please do not post the serial number.

 

HP Notebook PCs - How Do I Find My Product Name or Number? | HP® Customer Support

 

Hopefully, the product number will let me look up the installed wifi adapter in the parts list.

 

You can also watch this video and see if that is of any help.

 

How To Fix Wireless Adapter Missing in Windows 11 [SOLVED] - YouTube

HP Recommended

the product number is Model 15-df0013dx

and the video did not solve my problem because there are no drivers installed at all. I have checked every nook and cranny. 

HP Recommended

According to the product specs for your notebook, it comes with an Intel® Wireless-AC 9560 wifi adapter.

 

Here are the links to the latest W11 wifi and bluetooth drivers for that model wifi adapter...

 

Windows® 10 and Windows 11* Wi-Fi Drivers for Intel® Wireless Adapters

 

Intel® Wireless Bluetooth® for Windows® 10 and Windows 11

 

If installing the W11 drivers and restarting the PC doesn't work, I found this other video.

 

How To Fix Wireless Adapter Missing in Windows 10 [SOLVED] - YouTube

 

If that doesn't work, you can search for more videos on this problem or go back to W10 if you upgraded to W11 within the last week.

HP Recommended

So after downloading both drivers and installing, i am faced with the fact that neither are compatible with Windows 11. It says compatible with Windows 8 only

 

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