No wifi, Sound and microphone on my Hp notebook

[khalidaljr]

hello everyone, about a month or two I had a problem with my Hp pavilion notebook. The Wifi no longer worked and the sound system stopped working as well. I tried plenty of ways by diagnosing with the hp support assistant, restoring my windows to a previous state (had no back up) and to just reinstalling the whole windows in my laptop. at the end no luck. Most common results I received are :

1. Hp support assistant says no audio hardware is detected for my audio so I'm suspecting it could be faulty. 

2. Hp support assistant doesn't fix the Wifi issue at all.

3. I installed the Wifi and Sound drivers over and over and over... and had no luck fixing them.

however, I also suspect that, it could be the BIOS. I personally opened up my laptop and cant seem to see any faulty wire or product inside. its a very frustrating matter, not knowing if its hardware related or software, as well as just not using my laptop properly. at the moment I am using the Wifi adapter which is to how I am receiving Wifi signals, and I have no sound in my laptop at the same time. I'm living in Africa so there is no HP support around for me to take it to, but I'm willing to fix it myself if its internally or just on a software related.

[ub6424]

Hello @khalidaljr 

Sorry to hear that you are having problems ... I would like to help you.

I want the check your current system configuration.

(1) Run    msinfo32

- Select <System Summary>:

--->>> copy/paste to following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

BIOS Version/Date

(2) Start windows <device manager>

- Expand <Display adapters>

- Expand <Network adapters>

- Expand <Sound, video and game controllers>

--->>> Send screenshot

(3) Please report your results

[khalidaljr]

Hello, thank you for the quick respond, here you go :

(1)

OS Name Microsoft Windows 10 Home
Version 10.0.19044 Build 19044
System Model HP Pavilion x360 Convertible
System SKU X7U19UAR#ABA
BIOS Version/Date Insyde F.30, 04/11/2020

(2)

This is without the Wifi Adapter

this is with the adapter

[ub6424]

Hello @khalidaljr 

(1) Download and install

HP Consumer Desktop / Notebook PC ME Firmware Update

2020.1.0629 Rev.A

33.8 MB

Jun 29, 2020

Download

Intel Management Engine Interface (MEI) Driver

1952.14.0.1470 Rev.C

16.9 MB

Sep 14, 2020

Download

(2) Reboot

(3) Start Windows <device manager>

- Right click on <Realtek High Definition Audio> device und install

(4) Download and install

Realtek High-Definition (HD) Audio Driver

6.0.1.8261 Rev.J

77.5 MB

Nov 17, 2017

Download

(5) Reboot and test

(6) Please report your results

[khalidaljr]

Intel Management Engine Interface (MEI) Driver installation gives me this : 

also when I checked the Realtek driver disappeared from the Device Manager

otherwise I did all the instructions listed.. 

[ub6424]

Hello @khalidaljr 

(1) Run Windows <Updates>

(2) Run Windows <Updates> with --->>> Windows 10’s Optional Driver Updates

(3) Reboot

(4) Check Windows <device manager> again

(5) Please report your results

[khalidaljr]

Hello again, I did what you instructed... but during the installations of the drivers the system crashed (blue screen of death), and it restarted. so I went and looked up the update history and found one driver that failed, as well as 2 remining drivers that didn't download or install. below are screenshots of what it shows. 

Installed Drivers, and driver indicated by arrow which failed.These are the drivers that remained, even though I'm sure I downloaded all and tried installing

right now its asking me to restart since the other driver updates got installed. so I'm going to proceed with restarting.

[khalidaljr]

Here is the device manager after the updates :

[khalidaljr]

Also now the Wi-Fi adapter I have plugged in stops working and gets very very hot. So I have no Wi-Fi at all on the laptop, I’m scared it could be because the windows drivers I just installed 😞

[ub6424]

Hello @khalidaljr 

Windows does not work correctly. Please reinstall it.

(1) Backup <all> personal data (documents/pictures/videos etc...) to external <USB hard drive>

(2) Please reinstall your operating system !

You need to prepare bootable <USB flash drive>

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10

https://support.hp.com/us-en/document/ish_4511095-4511141-16

( All Software and drivers from HP are already included )

Information: Your product number is supported !

(3) Please report your results