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Here is the solution to resolve the Realtek 8852BE-V Choya WiFi Disconnection Issue Click here to view the instructions!
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‎12-02-2018 05:54 AM

HP Recommended
Product: HP Pavilion G6-1241ea
Operating System: Microsoft Windows 10 (64-bit)

so yesterday went to use my laptop and the wifi has stopped working.  the option on the network page for wifi has disappeared. i have checked the device manager and the wfi adaptor has also gone (not even in hidden).  i have tried numerous checks from websites and nothing is bringing back the adaptor. the only way i can connect to the internet is wired which doesn't work as i am currently sat on my stairs typing.

Does anyone know where i can get the upto date drivers/adaptor for windows 10 to get the issue resolved.

i am a novice and this is the first time I have posted - thanks in advance

1 REPLY 1

‎12-04-2018 11:34 AM

HP Recommended

@FLANNERS

 

Good Day. A warm welcome to the HP community. 

 

I reviewed the case regarding issues with the wifi connectivity. I will be delighted to assist you here.  

 

Superb description, brilliant troubleshooting and terrific observations made before posting. Kudos to you for that. 😉 

 

Please try these steps: Follow this document https://support.hp.com/us-en/product/hp-pavilion-g6-1200-notebook-pc-series/5145704/model/5196834/do... which will lead you to a guided troubleshooter, which will provide you step by step instructions. By the end of the document I'm sure the issue would be resolved. 🙂  

 

This should do the trick for you.Please perform all these steps patiently as it is critical to resolving the issue. 

 

Hope this helps. Let me know how it goes. 😉

Barachiel
I am an HP Employee

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