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Message 1 of 2
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No wireless connection: Realtek RTL8821CE 802.11ac PCIe Adapter cannot be updated

HP Recommended
Pavilion 15-cw0007la
Microsoft Windows 10 (64-bit)

I updated my laptop and after that I couldn't connect to wifi anymore, currently the only way to connect to the network is using an ethernet cable.

I accessed to Device Manager and  tried to disable/enable the driver  and also to update it, but a window pop-up saying that there is an update available but that can't be installed in my computer (I also tried to use troubleshooting).

The name of the update is: Realtek RTL8821CE 802.11ac PCIe Adapter. I tried to download it directly from realtek webpage but also it didn't work.


I appreciate your help

HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @helena_317


I'd like to help.


Download Realtek RTL8xxx Wireless LAN Drivers from here 


and Also try updating BIOS HP Consumer Notebook PCs - Updating the BIOS (Basic Input Output System)


Welcome to the HP Support Community!


Let me know how this goes!


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