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‎09-09-2022 08:44 AM - last edited on ‎09-12-2022 07:25 AM by Retired

HP Recommended
Product: HP ENVY x360 - 15m-dr0011dx
Operating System: Microsoft Windows 10 IOT

when trying to connect to wifi it shows no wireless networks found. When troubleshooting it just says “connect to an available wireless network” but will not show any networks found for me to connect too. 

Category:
2 people had the same question
1 REPLY 1

‎09-09-2022 02:47 PM

HP Recommended

Hello @SarahJC4 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your current system configuration.

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

BIOS Version/Date

 

(2) Start Windows <device manager>

- Expand <Network adapters>

--->>> Send screenshot

 

(3) Please report your results

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