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Here is the solution to resolve the Realtek 8852BE-V Choya WiFi Disconnection Issue Click here to view the instructions!
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‎12-08-2018 08:36 AM

HP Recommended
Product: HP Pavilion g6-2320tx Notebook PC
Operating System: Microsoft Windows 8 (64-bit)

Hi Everyone 

 

I am not able to connect to wifi. I first upgraded to windows 10 & then it stopped working hence i have again gone back to windows 8 but problem still persisit. From below link i have tried Ralink drivers but it hasn't worked for me yet.

https://support.hp.com/us-en/drivers/selfservice/hp-pavilion-g6-2300-notebook-pc-series

 I am able to connect to internet via LAN but not wifi.Can any one please help?

 

 

3 REPLIES 3

‎12-08-2018 08:44 AM

HP Recommended

Hi:

 

The Ralink wifi driver should have worked.

 

Is there a device showing up in the device manager labeled as a Netork Controller?

 

If there is not, either the wifi card had died on you, or needs to be removed and firmly reseated.

 

If there is a Network Controller device showing up in the device manager, try a newer Ralink wifi driver than what is on the support page...

 

This package contains the driver installation package for the Ralink wireless LAN Controllers in the supported notebook models running a supported operating system.

 

https://ftp.hp.com/pub/softpaq/sp71001-71500/sp71421.exe

 

 

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‎12-08-2018 09:22 AM

HP Recommended

Hi 

 

Thanks for the quick reply. please see below screenshot Realtek pCIe FE Family Controller

 

Capture.PNG

 

 

 

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‎12-08-2018 10:09 AM - edited ‎12-08-2018 10:11 AM

HP Recommended

You're very welcome.

 

Yes, your wifi card has a hardware issue of some kind.  It is not a driver or software issue.

 

Although, it does show the bluetooth portion of the wifi card is working.

 

So, before replacing it, see if just removing and reseating the card resolves the problem.

 

Sometimes the electrical contacts get oxidized causing loss of power to the card.

 

Try to leave the wifi antenna cables connected to the card when you do that.

 

Here is the link to the service manual.

 

The wifi card R & R procedures can be found in chapter 4.

 

http://h10032.www1.hp.com/ctg/Manual/c03593041

 

If removing and frimly reseating the card doesn't fix the problem, you may as well upgrade it to a better model.

 

This card should work...

 

Intel Dual Band Wireless-AC 7260 802.11 ac 2x2 WiFi + BT 4.0    HP Part # 710661-001

  

The card is readily available on eBay or Amazon, and doesn't cost much at all.

 

Do your search by the HP part number, not by the model number of the wireless card.

 

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