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Flowers13
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Message 1 of 2
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Not internet connection

HP Recommended
Pavilion x360
Microsoft Windows 8.1 (32-bit)

Changed internet services to a low speed all others equipments at home got connected to the internet they all ask for name and password with the exception of the HP laptop no internet I have been running all troubleshooting going to all supports programs including HP chat . No one can fix the problem . I was on the phone with the internet supplier a whole day, 2 tv’s , a iPhone, a printer, Alexa all requested user and password they are connected (not the laptop )

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banhien
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Message 2 of 2
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HP Recommended

@Flowers13 

 

What is your Pavilion x360  ? Can it "see" your new network ?

 

Regards.

BH
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