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DreaminMarvin
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Solved!

Notebook can't connect to WIFI network

HP Recommended
OMEN by HP Laptop 15-dc1018nc
Microsoft Windows 10 (64-bit)

Hello,
I've recently found out out that my notebook out of the black stopped connecting to Wifi networks. It worked in train and after I left and went to the hotel, the wifi stopped working, although ethernet cable works. Already tried to connect to already known networks as Eduroam, my mobile hotspot and wifi at friends place. All need password now and after I type it in (correctly, tried it several times) it simply tries to connect, this takes for around half a minute and then it displays "can't connect to this network" type of thing.
Already tried to uninstall wifi drivers via device manager and scanning device manager to get new drivers, manually downloading new drivers from official hp site, hp assistant program automatically dowloading the drivers and also restoring factory settings with option of keeping the files. Now I'm that desperate, that I type to this forum.

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praveen196
HP Support Agent
HP Support Agent
10,488 10,491 472 748
Message 2 of 2
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HP Recommended

@DreaminMarvin Welcome to HP Community!

 

I understand that you are facing wifi connectivity issues.

 

 

To resolve this issue, download and install the appropriate SoftPaq to update the Realtek driver:

 

https://ftp.hp.com/pub/softpaq/sp95501-96000/sp95797.exe

 

Here's a related HP Forums post that seems to have helped others: Click here 
I have a few steps to resolve the issue:  

  • Since you've already reinstalled drivers, I would recommend using an Ethernet cable (Wired) and update your Wi-Fi drivers using this link  

  • Update the bios by visiting this link or through support assistant using an Ethernet cable.  

  • Now try to connect to the internet wireless.    

 

The best way to resolve the issue is by using the HP Guided Troubleshooter: 

Click here to access it (simply select your description of the issue from the bottom of the screen to gain access to the next set of steps that should resolve your concern). 

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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praveen196
HP Support Agent
HP Support Agent
10,488 10,491 472 748
Message 2 of 2
Flag Post
HP Recommended

@DreaminMarvin Welcome to HP Community!

 

I understand that you are facing wifi connectivity issues.

 

 

To resolve this issue, download and install the appropriate SoftPaq to update the Realtek driver:

 

https://ftp.hp.com/pub/softpaq/sp95501-96000/sp95797.exe

 

Here's a related HP Forums post that seems to have helped others: Click here 
I have a few steps to resolve the issue:  

  • Since you've already reinstalled drivers, I would recommend using an Ethernet cable (Wired) and update your Wi-Fi drivers using this link  

  • Update the bios by visiting this link or through support assistant using an Ethernet cable.  

  • Now try to connect to the internet wireless.    

 

The best way to resolve the issue is by using the HP Guided Troubleshooter: 

Click here to access it (simply select your description of the issue from the bottom of the screen to gain access to the next set of steps that should resolve your concern). 

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

View solution in original post

0 Kudos
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