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‎09-16-2022 10:39 AM

HP Recommended
Product: HP Notebook - 15-ay041wm (Touch) (ENERGY STAR)
Operating System: Microsoft Windows 10 (64-bit)

My notebook is unable to find my home network. It will discover my neighbors wifi and connect to the hotspot on my cellphone. I’ve done all available updates. Ii will find and connect to my wifi if I go to device manager and uninstall (intel dual band wireless) then scan for hardware changes. Then after 2-5 minutes it disconnects and won’t find my wifi until I delete it again. Any help is really appreciated.

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1 person had the same question
1 REPLY 1

‎09-16-2022 01:47 PM

HP Recommended

@Nathan741 

 

The specs of your machine is

 

                https://support.hp.com/au-en/document/c05216562

 

It has  Intel 802.11ac (1x1) and Bluetooth® 4.0 Combo adapter which is  Intel Dual Band Wireless-AC 3165 802.11 ac 1x1 WiFi and Bluetooth 4.2 combination WLAN adapter part # 806723-005.

 

Please download and install latest driver from the following link (items 1 and 2):

 

               https://www.intel.com.au/content/www/au/en/products/sku/89450/intel-dual-band-wirelessac-3165/downlo...

 

Regards.

BH
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