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‎11-15-2021 07:38 PM

HP Recommended
Product: HP Pavilion 17 Notebook PC
Operating System: Microsoft Windows 8.1 (64-bit)

My laptop is not detecting my wireless network.

I have updated the network adapter driver, tried resetting from BIOS, still no success.

 

Router is an Xfinity xfi dual band router. No other devices have ever had a problem detecting or connecting to this router.

 

please help!

Category:
1 REPLY 1

‎11-15-2021 07:55 PM

HP Recommended

@jacob_21919 

 

What is your HP Pavilion 17 machine ? It may only support 2.4GHz networks. Please allow your router to broadcast BOTH bands, it should be able to see 2.4GHz network and allow you to connect.

 

Regards.

BH
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