OFFICE PRO 8020 STOPPED PRINTING

[Marys360]

PRINTER STOPPED PRINTING

[Sneha_01]

Hi @Marys360,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP OfficeJet Pro 8020 has stopped printing, here are some steps to help diagnose and resolve the issue:

1. Check Printer Status and Connection

Verify Printer Status:

• Ensure that the printer is powered on and not displaying any error messages or warning lights. Check the printer’s display panel for any error codes or messages.

Check Connections:

• Wireless Connection: Make sure the printer is connected to the same Wi-Fi network as your computer or device.
• Wired Connection: If you’re using a USB cable, ensure it’s securely connected to both the printer and the computer.

2. Check for Error Messages

Error Codes:

• Look for any error codes or messages on the printer’s display or in the HP Smart app. Refer to the printer’s manual or the HP support website for information on specific error codes.

Printer Queue:

• Windows: Go to “Devices and Printers” or “Printers & Scanners,” select your printer, and view the print queue for any stuck jobs or errors.
• macOS: Go to “Printers & Scanners” in System Preferences, select your printer, and check the print queue.

3. Perform Basic Troubleshooting

Restart Printer and Computer:

• Turn off the printer and unplug it from the power source. Wait for about 1-2 minutes, then plug it back in and turn it on.
• Restart your computer to clear any temporary issues.

Check Ink and Paper:

• Ensure that there is enough paper in the tray and that the paper is loaded correctly.
• Verify that the ink cartridges are properly installed and not empty. Remove and reinsert the cartridges if needed.

4. Update Drivers and Firmware

Update Printer Drivers:

• Visit the HP Support website and download the latest drivers for your OfficeJet Pro 8020.

Update Firmware:

• Check for any firmware updates for your printer and install them if available. Firmware updates can resolve various issues.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support