OMEN X - Bluetooth connects but no sound on the speaker.

[KunalS]

Hi, 

I bought OMEN X by HP - 17-ap020nr 5 months ago and since then my bluetooth hasn't been working properly(or working at all). I've been facing a lot of issues related to bluetooth since I bought this laptop. Actually, we can say that I haven't been able to use bluetooth in this laptop at all. Here is a list of the issues:

1. Searching a device seems to work sometimes and then it stops working after 15 minutes. The same device which was being found by the bluetooth driver is not there anymore.

2. Even if you are able to successfully search a device, it's an altogether different issue to get it paired. If you very very very lucky, you might just be able to get your device paired in the first attempt or even get it paired at all.

3. Now, (we are talking hypothetically here) let's assume you have your speaker paired with your "a little expensive hp omen-x" laptop (which you bought assuming you would play games on and have it paired with your new speaker and wouldn't have to worry about anything else.) you just can't make the audio reach from your laptop to your speaker. If you have a song being played on youtube in your laptop, you just might be able to hear some static in between but that's all hp omen-x provides for now, I guess??? 

I've tried making it work with a number of speakers.

I've tried updating the drivers and uninstalling and reinstalling them but nothing seems to make it work. I am so much fed up with the bluetooth issues in this laptop that the complete bluetooth functionality seems to be useless.

If someone has faced some issue, please let me know how can I make the audio go from the laptop to my speaker and play pubg in peace.

Thanks

[A4Apollo]

Hey there! @KunalS, Thanks for stopping by the HP Support Forums!

I understand you have Bluetooth issues with your laptop.

Don't worry I'd like to help you out.

Did you make any software or hardware changes on your PC?

Are the Bluetooth drivers listed in the device manager?

Please provide the product number of your PC to assist you better.

Uninstall the Bluetooth driver from device manager on your PC and install the latest BIOS and Bluetooth drivers from the link below.

Update the BIOS using this link. Click Here

Also, update the Bluetooth drivers using this link. Click Here

You can update the other drivers on your PC using HP support assistant.

Refer this article to know more information about using the HP support assistant. Click Here

Please try the steps recommended below.

a)   Open Control Panel by clicking the Start button, and then clicking Control Panel.
b)   In the Control Panel search box, type Bluetooth, and then click Change Bluetooth settings.
c)   In the Bluetooth Settings dialog box, click the Options tab and do any of the following:
d)   To make your computer discoverable to Bluetooth devices, select the check box for Allow Bluetooth devices to find this computer.
e)   When a Bluetooth enabled computer is in discovery mode, it broadcasts a wireless signal that allows it to be detected by other Bluetooth enabled computers or devices. This is sometimes called pairing mode.
f)   To allow Bluetooth devices to connect to your computer, select the check box for Allow Bluetooth devices to connect to this computer.
To be notified when a Bluetooth device is trying to connect to your computer, select the check box for Alert me when a new Bluetooth device wants to connect.

Also, try the steps recommended below.

press Win + R,” type services.msc and then press the Enter key on your keyboard.

find the service “Bluetooth Support Service” and see it if is running. 

If the service is not running, right-click on it and then select the “Start” option.

If you want to, you can also make the service start automatically at every Windows startup. To do that, right-click on the service and then select the “Properties” option.

In the Properties window select the option “Automatic” from the Startup Type drop-down menu, and then click on the “OK” button to save the changes.

Try the steps recommended below.

→ Go to RUN (Windows Logo + R) and type “services.msc” and Enter. 
→ Now find “Bluetooth Support Service” and double click on it. 
→ In General Tab change startup type Manual to Automatic. 
→ Now click on Log On Tab and mark on “This Account” and type your account name or browse to find your account name. 
→ Now remove both hidden password and restart your PC. 
→ Now Re-install your Bluetooth drivers. You can download latest Bluetooth drivers from your PC official website. 
→ If Bluetooth drivers not compatible with Windows 8.1 then follow simple steps. 
→ Go to RUN(Windows logo + R) and type “regedit” to open registry editor 
→ In registry editor go to HKEY_LOCAL_MACHINE/SOFTWARE/Microsoft/Windows NT/CurrentVersion 
→ In Current Version find the Current version and change the value 6.3 to 6.2.

Refer this article to further troubleshoot Bluetooth issues with your laptop. Click Here

Refer this article to know how to restore drivers using HP recovery manager.

Let me know if this works!

I hope you have a great day! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[KunalS]

Thank you. I'll try the suggestions and let you know it goes.

[A4Apollo]

@KunalS, Thanks for your quick response and time.

I appriciate your efforts for writing back to us.

Sure you can try the steps recommended and get back to us if you have any queries.

Hope to hear from you soon!

Take Care! 🙂