Officejet Pro 8615 is connected to NW but will not connect to internet for wireless printing

[OhCalcutta]

HP Officejet Pro 8615 All In One.  This printer was set up for wireless connection and has worked fine for several years. I am still using Windows 10. In the past few weeks, wireless printing has become intermittent. From my Iphone or Ipad, I can see the printer but when i choose to print it disappears.  I shut the printer down for about a week when I was away. Upon my return it was printing wirelessly but only a few times before it lost the connection again. The "wireless summary" on the printer display panel indicates that it is connected to my network. However, there is also a warning light on the display that indicates the printer cannot connect to the internet. Dell service troubleshot the issue and was able to set up the printer with a wired USB connection but also could not set up the wireless. Dell suggested I contact HP to see if any known issues.

[Irfan_06]

Hi @OhCalcutta,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to help you.

I see that you are facing an issue with your printer.

A) Kindly refer to the steps on this link to update the printer firmware.

B) If the issue still persists, refer to the steps on this link to troubleshoot further and let me know if that resolves the issue.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a good day

Irwin6

HP Support