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‎10-12-2020 02:40 PM - edited ‎10-12-2020 03:09 PM

HP Recommended
Product: OMEN by HP 15-dh0145tx
Operating System: Microsoft Windows 10 (64-bit)

New laptop just purchased. All updates installed.

When trying to open the 3D Connexion viewer for the 3D mouse a OpenGL warning comes up and the viewer fails to open.

Also when opening Fusion 360 3D modeling software a warning shows sometimes suggesting the graphics are not up to date.

Previously run these programs on a 7 year MacBook Pro in Windows 10 in Bootcamp (duel boot) and I've never seen these issues before.

Also when selecting the NVIDA control in programs a message comes up a NVIDA graphics card was not detected.

Any help with solving these issues appreciated.Screenshot 2020-10-13 001021.png

 

3 REPLIES 3

‎10-14-2020 03:24 PM

HP Recommended

@gtext Does similar errors or any issues occur on other applications installed on the device? if not, the issue with the software and I recommend you contact the software manufacturer, in fact to help you out, here's a link that may be useful: click here

 

If the issue occurs on other applications, please provide more details on each errors so we can help, accordingly.

 

P.S: Welcome to HP Community 😉

 

I hope that answers your query,  

If it did, simply select "Accept as solution", to help the community grow, 

And if you wish to thank us for our efforts, click on the thumbs up for kudos.

Have a great day ahead.

Riddle_Decipher
I am an HP Employee

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‎10-16-2020 08:19 AM

HP Recommended

Managed to fix the issue myself. Caused by the complete failure of Windows to identify that the NVIDA display adaptor existed on the laptop on the initial Windows install. Solved by doing a new Windows install which identified the NVIDA hardware and installed properly the second time. Something oviously faulty with the initial install.

Please treat this as a defect which others are sure to have given that this was a new laptop just taken out of the box for the first time. Not a great first impression that I had to fix myself.

 

The prograns I was using run on other Windows 10 machines so I doubted the were the issue.

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‎10-17-2020 05:15 AM

HP Recommended

@gtext 

 

Perfect, I am really glad to hear that!

 

If any other questions arise, please feel free to write back to me.

 

Cheers!

The_Fossette
I am an HP Employee

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