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‎08-11-2022 05:13 AM - edited ‎08-12-2022 02:17 PM

HP Recommended
Product: HP EliteBook 840 G2 Notebook PC
Operating System: Microsoft Windows 10 (64-bit)

In order to bypass censorship restrictions in my country, I started using the Outline VPN server. I noticed that on all devices VPN the Outline client works fine, except for my old HP laptop.

Below are the regular routes in my system:

2022-07-05 21_01_28-NetRouteView.png

I run the Outline VPN client, and get the following error:

2022-07-05 21_01_57-Outline.jpg

Sorry, an unexpected error occurred. Quitting and restarting may help. If this happens again, please submit feedback.

Then all the routes in the system disappear:

2022-07-05 21_02_04-NetRouteView.jpg

I cannot connect to my VPN server. I have to reboot my computer to restore routes.

Device specifications:

Spoiler
Device name DESKTOP-TI65H0G
Processor Intel(R) Core(TM) i7-5600U CPU @ 2.60GHz 2.60 GHz
Installed RAM 16.0 GB (15.9 GB usable)
Device ID 524EBA5E-2D32-4653-9019-CE3950BFAF19
Product ID 00326-10000-00000-AA360
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display

Windows specifications:

Spoiler
Edition Windows 10 Home
Version 21H2
Installed on ‎8/‎8/‎2021
OS build 19044.1889
Experience Windows Feature Experience Pack 120.2212.4180.0

 

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-12-2022 06:47 AM

HP Recommended

Eventually I was able to find the solution. I reinstalled Windows from a flash drive, and initially the Outline worked. But after Windows Update installed the latest patches, it stopped working again! So I thought that Microsoft created a security update that conflicts with my VPN client. It has happened many times.

I reinstalled Windows again, and started to install updates one by one, trying to find the bad one. I was wrong, the bad update was a driver from HP: HP LAN/WLAN/WWAN Switching and Hotkey Service.

 

Spoiler
Class: Extension
Hardware ID: acpi\hpq8002
Manufacturer: HP Inc.
Model: HP LAN/WLAN/WWAN Switching and Hotkey Service
Provider: HP Development Company, L.P.
Date: 5/13/2019
Update ID: c7927cc7-c99b-431d-af5b-b17a2a16b1d8

 

I masked this driver with Microsoft's wushowhide utility, and now I can use my Outline VPN client and my laptop has installed all other Windows updates.

Download wushowhide - MajorGeeks

View solution in original post

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1 REPLY 1

‎08-12-2022 06:47 AM

HP Recommended

Eventually I was able to find the solution. I reinstalled Windows from a flash drive, and initially the Outline worked. But after Windows Update installed the latest patches, it stopped working again! So I thought that Microsoft created a security update that conflicts with my VPN client. It has happened many times.

I reinstalled Windows again, and started to install updates one by one, trying to find the bad one. I was wrong, the bad update was a driver from HP: HP LAN/WLAN/WWAN Switching and Hotkey Service.

 

Spoiler
Class: Extension
Hardware ID: acpi\hpq8002
Manufacturer: HP Inc.
Model: HP LAN/WLAN/WWAN Switching and Hotkey Service
Provider: HP Development Company, L.P.
Date: 5/13/2019
Update ID: c7927cc7-c99b-431d-af5b-b17a2a16b1d8

 

I masked this driver with Microsoft's wushowhide utility, and now I can use my Outline VPN client and my laptop has installed all other Windows updates.

Download wushowhide - MajorGeeks

1 person found this reply helpful
Was this reply helpful? Yes No
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