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PC doesn't detect devices on Bluetooth

HP Recommended
Pavilion g6
Microsoft Windows 10 (64-bit)

My PC had Windows 10 installed in it. The Bluetooth was working fine.

But my PC crashed and I re-installed the Windows 10 again. However after re-installing the Bluetooth in not working. The device manager shows the Bluetooth installed and also says device is working properly.

The model shown in the device manager is Qualcomm Atheros AR3012 for Bluetooth and AR9485 for Wireless adapter.

Request your help.


HP Support Agent
HP Support Agent
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Message 2 of 2
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Thank you for posting on HP Support Community.


Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

The Bluetooth driver for your device might be in an error state or corrupted. Uninstall the device using Device Manager, and then pair it to the computer to reinstall the driver.

  1. Open Device Manager, and then click the arrow next to Bluetooth to view the currently installed devices.

    Example of non-wireless products interfering with wireless performance
  2. In Device Manager, right-click the device you are trying to pair, and then click Uninstall device.

  3. On the confirmation screen, click Uninstall. The device is removed from the list.

  4. Restart the computer to reset any wireless connections.

  5. Try to pair.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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