PC wifi not starting

[Jens_G1]

Hi there, since yesterday, the WIFI is not working on my Laptop. From what  can tell, the WIFI DRIVER is faulty. I think I need to reinstall it. BUT: I don't have a LAN port on my laptop or any way to connect to the internet. This is very frustrating. What can I do? Any experts out there 🙂

[Deep_World]

Hi @Jens_G1,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

Sorry for the inconvenience caused don’t worry let me help you.

To better understand the issue, could you please provide a few more details?

• What is the exact model number of your HP laptop?
• Did the Wi-Fi stop working after a Windows update, driver update, or suddenly without warning?
• Do you see the Wi-Fi adapter listed in Device Manager > Network Adapters, or is it missing entirely?
• Do you have access to another computer or phone with internet that could help download drivers onto a USB stick?

In the meantime, here are a few troubleshooting steps you can try:

1. Check Device Manager:
   • Press Windows + X → select Device Manager.
   • Expand Network Adapters and look for your Wi-Fi card.
   • If it shows with a yellow exclamation mark, right-click → Uninstall device. Restart your laptop and Windows should attempt to reinstall it automatically.
2. Enable Wi-Fi in BIOS:
   • Restart your laptop and press Esc → then F10 to enter BIOS Setup.
   • Ensure the wireless device is enabled.
3. Use HP Hardware Diagnostics:
   • Restart and press Esc → then F2.
   • Run the Network Test to confirm if the Wi-Fi hardware is detected.
4. Driver Reinstallation (Offline Method):
   • On another PC or phone, visit the HP Customer Support – Software and Driver Downloads.
   • Enter your laptop’s product number and download the latest Wi-Fi driver.
   • Transfer it to your laptop using a USB drive and install it manually.
5. Check Airplane Mode / Wireless Key:

• Ensure Airplane Mode is off.
• Some HP laptops have a dedicated wireless key or function key (Fn + F12) to toggle Wi-Fi.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 

Take care and have an amazing day ahead! 

Best regards,

Deep_World